Black Beauty Supply Store will gladly accept returns within 21 days from the date of the invoice. Each return should be preauthorized. Please email us at firstname.lastname@example.org for the Return Authorization Number (RAN). All return products must be unused and in resalable condition in their original packaging, except Wigs, Human and Synthetic Hair, Hair Extensions, they can only be returned for store credit or exchange. Products that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances. Items marked final sale may not be returned. Make-up, make-up brushes, bushes, and combs are all final sales! Promotional and free items may not be returned by themselves.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer a return authorization number. We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason. Your refund will be credited back to your original payment method once the return has been processed.
• We do not refund shipping charges.
• 20% restocking fee will be applied for all authorized returns.
• 30% restocking fee will be applied for all unauthorized returns.
• Refund or credit will be issued within 21 days of your return being received.
• Each order is only valid for the one-time exchange.
• If the item/s was/were sent wrong to you and we provided you with a prepaid label, exchange or refund can be processed only after the package will be delivered to our facility.