Damaged items

We understand that sometimes a shipment might get damaged in transit. In this case email us within 5 business days to get assistance in returning the product. Customers are not advised to dispose of items before contacting our customer service team because if they do so, we will not be responsible to offer an exchange or refund.

We do everything possible for our customers to receive their orders on time and in perfect condition.

We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.

What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.

Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims. We hope for your understanding in this matter.

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